Last Updated: 30.12.2024 At LadyDiana.shop, we are committed to delivering your orders in a timely and efficient manner. Please review our Shipping and Delivery Policy for detailed information about our processes.
1. Shipping Locations We currently ship across India If your location is not covered, please contact our customer support team for assistance.
2. Shipping Timeframe All orders are processed within 1-3 business days after payment confirmation. Delivery typically takes 8-14 business days, depending on the destination. Delivery timelines may vary due to unforeseen circumstances, such as weather conditions, holidays, or courier delays.
3. Shipping Charges Shipping charges are calculated at checkout based on the delivery location and package weight. Any additional customs or import duties must be paid by the customer.
4. Order Tracking Once your order has been dispatched, you will receive an email or SMS notification with a tracking number. You can track your order through our website or the courier partner's tracking portal.
5. Delivery Attempts Our courier partners will attempt delivery up to two (2) times. If the delivery is unsuccessful, the order may be returned to us, and additional shipping charges may apply for re-delivery.
6. Damaged or Missing Items If you receive a damaged or incorrect item, please contact our customer support within 48 hours of receiving the package. Provide clear photos of the damaged or incorrect product for verification.
7. Undeliverable Packages Orders may be marked undeliverable if: The delivery address provided is incorrect or incomplete. The recipient is unavailable to accept the delivery. In such cases, re-shipping charges will apply.
8. Contact Us For any questions or concerns regarding shipping and delivery, please contact us: Email: info@ladydiana.shop Address: Behind Aleef Marbles, Puthiyatheru, P.O Chirakkal 670011 We reserve the right to modify this Shipping and Delivery Policy at any time. Please review this policy periodically for updates. Thank you for shopping with LadyDiana.shop!
